SAP and Business Solutions Specialist

Job Locations US-CA-Yountville
Job ID
Information Technology
Regular Full-Time




Established by French Champagne house Moet & Chandon, and a part of the LVMH Moet Hennessy- Louis Vuitton group, Domaine Chandon is the brand home for Napa’s Favorite sparkling wine. Find with us a fantastic opportunity to immerse yourself in the business and learn more about the world of sparkling wine from the sparkling wine specialists of the Napa Valley.

We are currently seeking an outgoing individual with a positive and professional attitude who is genuinely passionate about wine, to join our IT team. 






Business Requirements - 30%

  • Anticipate/ Understand and Challenge business requirements
  • Formalize new business requirements (functional specifications)
  • Animate and empower SAP business process owner community
  • Actively maintain the relationship with MHIS teams to implement SAP system evolutions
  • As the security officer for all Business Applications, guarantee the security compliance of our application, ensure the segregation of duties is consistent, challenge and request new role creation if needed


This role is key in building a strong relationship with the business, contributing to their strategies, anticipating their demands and delivering following corporate standards (technology, security methodologies, common platforms)


Business Systems Projects - 50%

  • Play a key role in business projects to guarantee IT representation and ensure systems consistency
  • Be the DCC SPOC for SAP related global project
  • Manage local implementations of systems, including integrations, versioning, report, functionalities, customization
  • Develop data integration between SAP and any existing or future external business applications
  • Manage key projects with 3rd party system implementation partner (project management skills)
  • Communicate with the business about evolution and explain the impact
  • Ensure adoption and release of new systems implemented


As a technical and business expert, be a project leader in the business systems redesign strategy



Support the Business - 10% 

  • Manage global SAP MH service desk for all Domaine Chandon and Newton, ensure quality of delivery, resolution and SLAs are respected
  • Manage relationship with 3rd party supplier for incident resolution, technical update and planned outages
  • Analyze/centralize incident escalation to management and downstream competence centers
  • Implement new processes and systems to improve service delivery and efficiency to our users



Continuous Improvement - 10% 

  • Develop KPI’s to track business performance and system/adoption efficiency
  • Arbitrate business processes changes and manage required changes in SAP and business systems to implement those evolutions
  • Analyze central SAP system evolutions, risk, opportunities and schedule
  • Manage and develop constant evolution of SAP data entry to improve data accuracy
  • Develop training program with MH Systems Specialist to user community
  • Create and keep up to date a centralized documentation portal for business processes and systems configuration



Education:     Undergraduate degree in IT; Advance degree preferred


Languages:  English - French


Professional experience & know how:  3-5+ years of cross-functional, business-oriented, IT operations.

Experience with SAP ERP systems required and retail systems

Strong Knowledge of Accounting, Controlling, and business process concepts.




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