Retail Associate

Job Locations US-CA-Yountville
Job ID





Established by French Champagne house Moet & Chandon, and a part of the LVMH Moet Hennessy- Louis Vuitton group, Domaine Chandon is the brand home for Napa’s Favorite sparkling wine. Find with us a fantastic opportunity to immerse yourself in the business and learn more about the world of sparkling wine while working at our Visitor Center.

We are currently seeking outgoing individuals with a positive and professional attitude, experience in wine retail, and a genuine passion for sparkling wine.


The On- Call Retail Associate is responsible for participating in day-to-day customer service, sharing the brand message and creating vibrant experiences for all guests. This position requires integrity and passion for excellence in hospitality customer service.



  • Welcome guests
  • Assist guests with wine and merchandise purchases
  • Complete POS sales transactions with accuracy
  • Opening and closing procedures
  • Restock all wine and merchandise
  • Promote Wine Club benefits




  • Fluent in English language, second language helpful in communication with visiting public


  • Fluent in English language, second language helpful in communication with visiting public.

Professional experience & know how:

  • At least 2 years in retail sales and wine related experience preferred.
  • One to two years computerized register experience preferred.
  • Strong communication skills with visiting groups of all sizes.
  • Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.
  • Knowledge of principles and processes of wine making for providing exceptional visitor experiences.
  • Knowledge of Napa Valley wine and food
  • Ability to remain calm even under the most stressful situation.

Technical skills:

  • Strong computer and phone skills.
  • Complete multiple tasks with accuracy and urgency.
  • Assess situations quickly and respond with appropriate action, taking initiative to problem-solve, if necessary.
  • Able to process point-of-sale functions and comprehend mathematics to complete customer transactions.
  • Work efficiently and follows company standards, with or without immediate supervision.

Additional information:

  • Ability to lift constantly (6 to 8 hours) from 0 to 10lbs, frequently (3 to 6 hours) 11 to 25lbs and on occasion (up to 3 hours,) up to 50lbs.
  • Ability to stand between 6 and 8 hours per day.



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