• Retail Associate

    Job Locations US-CA-Yountville
    Job ID
    Regular Full-Time
  • Overview


    Domaine Chandon, founded in 1973, was the first American sparkling wine venture established by a French Champagne house. Chandon is also part of the Wine & Spirits Division of LVMH - Moet Hennessey Louis Vuitton. A leading sparkling wine producer in the Napa Valley.


    Find with us a fantastic opportunity to immerse yourself in the business and learn more about the world of sparkling wine while working at our Visitor Center.

    We are currently seeking outgoing individuals with a positive and professional attitude, experience in wine retail, and a genuine passion for hospitality.


    The Retail Associate is responsible for participating in day-to-day customer service, sharing the brand message and creating vibrant experiences for all guests. This position requires integrity and passion for excellence in hospitality customer service.



    • Welcome guests
    • Assist guests with wine and merchandise purchases
    • Complete POS sales transactions with accuracy
    • Opening and closing procedures
    • Restock all wine and merchandise
    • Promote Wine Club benefits



    Professional experience & know how:

    • At least 2 years in retail sales and wine related experience preferred.
    • One to two years computerized register experience preferred.
    • Strong communication skills with visiting groups of all sizes.
    • Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.
    • Knowledge of principles and processes of wine making for providing exceptional visitor experiences.
    • Knowledge of Napa Valley wine and food
    • Ability to remain calm even under the most stressful situation.


    Technical SKills:

    • Strong computer and phone skills.
    • Complete multiple tasks with accuracy and urgency.
    • Assess situations quickly and respond with appropriate action, taking initiative to problem-solve, if necessary.
    • Able to process point-of-sale functions and comprehend mathematics to complete customer transactions.
    • Work efficiently and follows company standards, with or without immediate supervision.


    Fluent in English language, second language helpful in communication with visiting public.

    Additional information:

    Ability to lift constantly (6 to 8 hours) from 0 to 10lbs, frequently (3 to 6 hours) 11 to 25lbs and on occasion (up to 3 hours,) up to 50lbs.
    Ability to stand between 6 and 8 hours per day.



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